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An international travel insurance company is urgently looking for a QA & Trainer for its call centre.
Responsibilities:
• Summary : Assess the quality of telephone handling skills of Customer Service and provide constructive feedback on areas for improvement. Conduct trainings to Customer Service team to improve service standard
• Objectively assess the quality of telephone handling skills of Customer Service Representatives according to QA criteria.
• Provide constructive feedback on areas for improvement for the Customer Service Representatives
• Hold briefing sessions with the new Customer Service Representatives to ensure that they are aware of the quality objectives of the Call Center.
• Feedback to the section Managers on the strengths and weaknesses of their staff and to recommend ways to improve performance.
• Proactively seek feedback from staff to facilitate improvements therefore leading to higher levels of staff satisfaction
• Draft training plans to improve service standard in the Call Center
• Conduct in-house training for Customer Service Representatives
Requirements:
• Degree holder
• 1-2 years in the same capacity
• Certificate in Life Insurance / Certificate in General Insurance / Health Insurance Certificate preferred
• Proficiency in MS Office
• Fluent in oral and written English, Cantonese and Mandarin
Interested candidate, please email your resume to pylai@aheadrecruit.com or call me for more information.
| Mobile | 012-665 1036 | Salary | Up to RM7000 |
|---|---|---|---|
| Location | TPM, Bukit Jalil | Working Hours | Normal |
| Onsite | Yes | Needed Skills | QA & Training |
| Start Date | Immediate | ||
| Duration | Permanent/Full Time |
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