Provide Level 1 Technical Services
Job Purpose:
-Provide first line technical support to clients, requiring an aptitude for working with applications/ systems to undertake analysis, diagnosis and resolution of client problems, which may range from very straightforward problems through to more complicated issues
-Jobholders are required to respond to a large volume of calls and within a short talk time while also providing a high degree of client satisfaction
Job Responsibilities:
-Answers calls within stated time guidelines
-Analyses and interprets client inquiries to ascertain and solve issue
-Provides accurate and creative solutions to client problems meeting all pre defined quality measurements
-Escalates calls within stated guidelines
-Provides information, advice or instruction in response to client inquiries
-Provides a high degree of client satisfaction in all work undertaken
-Receives and records client inquiries and processes paperwork/systems relevant to client queries
-Liaises internally to enable client queries to be answered and problems solved
Knowledge and Experience:
-Typically secondary/ high school qualified with a relevant technical qualification and 6-12 months’ work experience in a technical help desk environment
Competencies:
Key Competencies:
-Teamwork, Communication,Responsibility, Initiative, Focus on Results,Customer focus
Job Specific Competencies:
-Analytical capability, Flexibility, Planning & Organisation, Judgement
Preferred Languages: English, Chinese (added advantage)
- Applicants should be Malaysian citizens or hold relevant residence status.
| Mobile | 03-22822450 | Salary | |
|---|---|---|---|
| Location | Plaza Sentral | Working Hours | |
| Onsite | Yes | Needed Skills | |
| Start Date | |||
| Duration |

